Terms of Service

By accessing or using Utably ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all Terms, you may not access or use the Service.

You must be at least 16 years old to create an account. If you are 16 or 17, you need the consent of a parent or guardian and may use only the free features. You must be at least 18 years old to buy a paid plan or a top-up. Persons under 16 are not permitted to use the Service.

These Terms constitute a legally binding agreement between you and Utably UG (haftungsbeschränkt) ("Provider," "we," "us," or "our"), Wuhlestraße 7a, 12683 Berlin, Germany, represented by its managing director Joshua Sievert, which operates the Service under the name "Utably".

You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate.

You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorized access or use of your account.

SOCIAL LOGIN: You may register for or sign in to the Service using a supported third-party social login provider (currently Google, Microsoft, Facebook, and LinkedIn). Signing in with Microsoft is possible only with personal Microsoft accounts; work and school accounts (Microsoft Entra ID) are not supported for sign-in. When you choose to sign in with a social provider, you initiate a data transfer from that provider to us. We receive your name (given name and family name), email address, and — except with Microsoft — profile picture from the social provider. Signing in grants us no access to your calendar; connecting a calendar is a separate feature governed by Section 5c. Your profile picture is downloaded and stored on our infrastructure (AWS S3) to ensure reliable availability within the Service. You may change or delete your profile picture at any time in your account settings. Your use of social login is also subject to the social provider's own terms of service and privacy policy.

ACCOUNT LINKING: If you sign in with multiple social providers or methods that share the same email address, those identities are linked to a single Utably account. This ensures you maintain one unified account regardless of how you choose to sign in.

Each user may maintain only one account. If you create additional accounts, we may merge them into one account or close the additional accounts. If additional accounts are used abusively (for example to obtain free allowances or referral discounts more than once), Section 9 (termination for cause) applies.

Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. You authorize the merchant of record (Section 3, "Merchant of record") to charge your payment method on file for each renewal period.

MERCHANT OF RECORD: Paid subscriptions and one-time purchases are sold to you by Stripe as merchant of record through its "Link" service. The seller is the Stripe company named at checkout and on your receipt (currently Sold through Link, LLC); the payment itself is processed by Stripe's acquiring affiliates Stripe Technology Europe, Limited or Stripe Payments Company. Purchases appear as "Sold through Link" and on your statement as LINK.COM*. Stripe collects the payment, calculates and remits the applicable VAT or sales tax based on your billing address, issues receipts and invoices, sends the related payment emails, and handles refunds and payment disputes under the payment terms shown to you at checkout (link.com/terms). You can view your orders, cancel or change subscriptions, and update your payment method and billing address yourself at any time in your Link account at app.link.com/recurring, and in the billing portal inside Utably. Utably remains responsible for the service itself, your account and product support. Paid plans are available only for billing addresses in countries where our merchant of record handles tax compliance; a purchase made with an unsupported billing address is reversed and refunded and no paid features are activated.

PRICES: All prices are shown including statutory VAT where applicable; the exact tax is calculated at checkout from your billing address.

AI ALLOWANCE AND CREDITS: AI features consume credits. Each plan includes a monthly allowance that is replenished at the start of each billing month; unused credits from the monthly allowance expire at the end of that month. You may additionally buy credit packs as one-time purchases ("top-ups"). Top-ups do not expire for as long as your account exists, are drawn on only after the monthly allowance is used up, are non-transferable, and are not paid out in cash. Before each AI action we show you the expected credits ("≈"); the actual consumption depends on the size of the request and the response and may differ slightly. The statutory right of withdrawal under this section also applies to top-ups. If we terminate under Section 9 (ordinary termination or discontinuation), we refund the purchase price of unused top-ups pro rata. If you delete your account, or it is deleted automatically under Section 10 after the three warnings described there, unused top-ups lapse; signing in once keeps both your account and your top-ups.

PRICE CHANGES: A change in the price of your existing subscription requires your express agreement. We will inform you by email at least 30 days before a new price is to apply and ask for your agreement in the Service. If you agree, the new price applies from the next billing period after your agreement. If you do not agree, your subscription continues at the previous price until the end of the current billing period; we may then terminate it with effect from the end of that billing period, and your account continues on the free plan. New prices always apply to new orders.

PROMOTIONAL AND TRIAL TERMS: Where a plan includes a free initial period (e.g., "first 3 months free"), the specific conditions of that promotion are shown to you before you complete your order. After the free period ends, the subscription continues automatically at the regular displayed price and renews in accordance with this section, unless you cancel before the end of the free period. We will notify you by email before the first charge. You may cancel at any time as set out in the "Termination" section.

EU CONSUMER WITHDRAWAL RIGHTS: Paid plans and top-ups are sold to you by Stripe (Link) as merchant of record. If you are a consumer in the European Union, you have the statutory right to withdraw from a purchase within 14 days of concluding the contract without giving any reason. The seller's withdrawal information and model withdrawal form are provided to you at checkout and in the confirmation email. To exercise the right, request a refund from the seller through Link support and state "withdrawal" or "cooling-off period" as the reason: support.link.com/questions/requesting-a-refund-for-a-sold-through-link-payment (sign in to your Link account with the email address on your receipt, choose "Contact support", then "Help with a purchase" and select the transaction). The seller refunds to your original payment method. If you are unable to use Link support, you may also send your withdrawal declaration to support@utably.com and we will pass it on to the seller.

Before you start a paid plan you expressly agree that the service begins immediately, during the withdrawal period, and you acknowledge that you thereby lose your right of withdrawal once the service has been fully performed and, until then, owe compensation for the service already provided. If you withdraw during the period, the amount refunded is determined under the seller's consumer terms and applicable law; the value of the service already provided (pro rata by the elapsed part of the billing period) and credits already used may be deducted.

REFUNDS: If we terminate a paid plan or discontinue the Service under Section 9 (other than for cause), or you cancel because a material change to these Terms adversely affects your rights (Section 12), the unused part of your current billing period — and the purchase price of unused top-ups, pro rata — is refunded to you through the merchant of record. If we terminate for cause (Section 9), your statutory rights and our statutory claims, including claims for damage caused by the breach, remain unaffected. Refunds are always made to the original payment method; they are never paid out in cash or credited as credits.

For questions about payments, invoices and refunds, please contact Link support first: support.link.com/topics/sold-through-link. Link is the seller and can see your transaction. Utably support (support@utably.com) helps you with the product and your account.

REFERRAL PROGRAMME: You can invite others to Utably with your personal referral link. If a person you invite creates an account through that link and buys a paid plan for the first time, they receive 20% off their first month; the discount is applied automatically at checkout and can be used once per account. You, as the referrer, receive 20% off one month of your own paid plan once five people you invited have joined or one of them has bought a paid plan; the discount is applied to your next invoice. Only genuine invitations count: referring yourself, creating additional accounts, or inviting people without their agreement forfeits the discounts of everyone involved and may lead to termination under Section 9. Discounts are not paid out in cash and cannot be combined with other discounts on the same invoice. We may change or end the programme at any time with 30 days' notice; discounts already granted remain valid.

You retain all ownership rights to content you create, upload, or input into the Service ("User Content"). This includes your CVs, cover letters, profile information, and other materials.

By using the Service, you grant us a non-exclusive, worldwide, royalty-free licence to use, process and display your User Content solely as necessary to provide, operate, maintain and secure the Service for you. Any use of your data for product improvement beyond this is governed by our Privacy Policy and, where required, your separate consent.

The Service, including its design, features, and underlying technology, is owned by Utably UG (haftungsbeschränkt) and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or brand features.

The Service includes features that use artificial intelligence to generate content, including but not limited to: cover letters, CV suggestions, career insights, application fit assessments, and Uta's replies in chat and voice mode ("AI Content").

IMPORTANT: AI Content is provided "as is" and may contain errors, inaccuracies, or inappropriate suggestions. We do not guarantee that AI Content will be accurate, suitable for any particular purpose, or free from bias.

You acknowledge that: • AI Content requires your review before use • You are solely responsible for any AI Content you choose to use • AI Content should be customized and verified by you • Our liability for outcomes from using AI Content is governed by Section 8

AI-generated career insights, suggestions, or recommendations do not constitute professional career counseling, legal, financial, psychological, or other professional advice. You should consult qualified professionals for important career decisions.

AI Content generated for you using your input is licensed to you for your personal or professional use. We retain no ownership claim over AI Content generated specifically for you from your User Content.

These Terms also govern your use of the Utably browser extension ("Utably Job Importer") for Chrome, Edge, Firefox, and Safari. The extension is an optional companion to the Utably web service and requires an active Utably account. It lets you import job postings from third-party websites, fill application forms with your Utably profile data and documents, and manage your saved applications.

USER-INITIATED ACTIONS: The extension only accesses the content of a web page when you actively click "Auto-fill", start a form fill, or explicitly capture selected text — or when you paste content yourself. You are responsible for ensuring you have the right to import any content you choose to send to Utably from third-party websites, and for complying with the terms of service of those websites.

THIRD-PARTY WEBSITES: The extension may be used on third-party job board, applicant tracking, and recruitment websites. Utably does not control, endorse, or assume responsibility for any third-party website or its content. Some websites (including LinkedIn) prohibit automated extraction of their content; on such sites the extension intentionally disables automatic extraction of the job description and requires manual entry. You must comply with each website's terms of service when using the extension, including its autofill features.

PERMISSIONS: By installing the extension you grant it the browser permissions described in its store listing and in our Privacy Policy (Browser Extension section). Access to third-party websites is an optional browser permission that your browser asks you to grant the first time you use a feature that needs it, and it may be revoked at any time via your browser's extension settings. Independently of that permission, the extension only accesses a page when you actively trigger an action on it.

FORM FILLING: The autofill, document-upload, and text-capture features write data into forms on third-party websites at your instruction; the extension never submits a form for you. You remain responsible for reviewing every field and every attached document before you submit an application. We do not warrant that fields are mapped correctly or that a website's form structure is supported, and we are not liable for applications you submit with incorrect, incomplete, or mis-mapped content.

NO WARRANTY OF EXTRACTION ACCURACY: Job posting extraction relies on heuristics and the structure of third-party websites, which may change at any time. We do not warrant that extraction will be complete, accurate, or available for any given website. You are responsible for reviewing and correcting all extracted fields before clicking "Save to Utably".

FITCHECK AND AI CONTENT: The FitCheck feature in the extension is an AI-generated analysis and is subject to Section 5 (AI-Generated Content) above. FitCheck results are suggestions for self-assessment, not employment guarantees or professional career advice.

UPDATES AND DISCONTINUATION: We may update the extension via the Chrome Web Store, Firefox Add-ons, Microsoft Edge Add-ons, or the Apple App Store at any time. We may also discontinue the extension on 30 days' notice without affecting your underlying Utably account.

EMBEDDED MAPS: Certain pages of the Service (notably the Application Detail and Interview Calendar pages) can display Google Maps embeds so you can visualise the location of an office or interview venue. These embeds are provided by Google LLC and load only after you opt in to "Embedded maps & content" in our cookie preferences (or click the per-map "Load this map" button shown by default).

DATA TRANSFERS: When the embed loads, your browser sends your IP address, the requested map area, browser metadata, and any Google cookies your browser already holds to Google in the United States. Google may set its own cookies via the embedded iframe. We do not control which data Google collects via the embed; that data flow is governed by the Google Maps Service Specific Terms and Google's privacy policy at policies.google.com/privacy. Google LLC is certified under the EU-US Data Privacy Framework, which the European Commission has recognised as providing an adequate level of protection.

NO MAPS UNTIL YOU OPT IN: Until you grant consent, Utably renders a click-to-load placeholder, and we do not transmit any map-related data to Google. You can withdraw consent at any time through the cookie preferences in the footer or in your account settings; doing so reverts all map sections to the placeholder state.

NO WARRANTY OF MAP ACCURACY: Map data, business listings, and routing information shown via the embed are provided by Google and may be inaccurate, outdated, or incomplete. We do not warrant the accuracy of any location, address, or directions surfaced by the embed and accept no liability for decisions made in reliance on it.

CONNECTION AND SCOPE: You may voluntarily connect your Google or Microsoft calendar to the Service so that interview appointments are detected and — if you grant write permission — the interview rounds you plan in Utably are added to your calendar as events. The connection is established solely at your instruction and can be disconnected by you at any time in Settings. The scope of the permissions granted and the processing of calendar data are described in our Privacy Policy.

YOUR THIRD-PARTY ACCOUNT: You are responsible for ensuring that you are entitled to connect the account concerned and that the connection complies with your provider's terms as well as with any requirements of your employer or another body providing the account. Your use of the provider account remains subject to that provider's own terms and privacy policy; Utably is not a party to that relationship.

NO WARRANTY OF AVAILABILITY: The calendar features depend on interfaces operated by Google and Microsoft that are outside our control. We do not warrant that these interfaces will be available, unchanged, or error-free. If a provider changes, restricts, or discontinues its interfaces, its terms of use, or your access, the calendar features may cease to work in whole or in part; we are not liable for such changes or the resulting limitations. We may discontinue the calendar features on 30 days' notice without affecting the rest of your Utably account.

WRITING AND DELETING EVENTS: If you have granted write permission, the Service creates and updates events in your calendar and deletes the events created by Utably again when the corresponding interview round is deleted or cancelled, or its date is removed. Events you created yourself are not overwritten or deleted; only a rescheduling you explicitly confirm will change their time. Because this synchronisation affects your calendar, it remains your responsibility to check your calendar; we are not liable for missed, duplicated, or incorrectly entered appointments, or for scheduling conflicts. Do not rely on synchronisation alone for important appointments.

DISCONNECTION: Disconnecting deletes the stored access tokens. Events already created in your calendar remain in place and may be deleted by you.

THE FEATURE: Interview Live Mode is an optional feature that, during a job interview, converts the signal from your own microphone only into text, so that you can obtain an AI-assisted debrief afterwards. The Service records neither conference nor system audio, nor your screen, and does not capture the audio of the other participants. The conversion into text is performed by your browser's speech recognition; details, including the resulting transmission of data to the browser vendor, are described in our Privacy Policy.

YOUR RESPONSIBILITY UNDER APPLICABLE LAW: You are solely responsible for using Interview Live Mode only in accordance with applicable law. In Germany in particular, the right to one's own spoken word applies: recording the non-publicly spoken word of other people without authorisation is a criminal offence under § 201 of the German Criminal Code (StGB), and comparable provisions exist in other jurisdictions. In addition, employment, official, or house rules, as well as the terms of the video conferencing platform used, may preclude such use. It is your own responsibility to assess whether and to what extent you may use the feature and, where necessary, to obtain the required consent of the other participants.

NOTE ON MICROPHONE CAPTURE: Even though the feature technically uses only your own microphone, a microphone may pick up sounds and voices in your surroundings — for example if you conduct the conversation over a loudspeaker. We recommend using headphones. Responsibility for the circumstances in which you use the feature rests with you.

INDEMNITY: To the extent permitted by law, you will indemnify us against third-party claims arising from your use of Interview Live Mode in breach of applicable law or of the rights of third parties. Your statutory rights as a consumer and the provisions of Section 8 remain unaffected.

THE DEBRIEF AS AI CONTENT: The debrief, as well as the phrasing and question suggestions offered during the conversation, are AI Content and are subject to Section 5 of these Terms. They may contain errors, in particular because automatic speech recognition may transcribe inaccurately, and they do not constitute professional advice. The transcript and its retention period are governed by our Privacy Policy.

You may forward emails to a Utably intake address so that applications are updated automatically or job postings are suggested. The evaluation is performed by AI and constitutes AI Content under Section 5; automatic status changes are suggestions that you should review and may change at any time. You are responsible for forwarding only emails you are permitted to use and for respecting the rights of the persons named in them. Details of processing and retention are set out in our Privacy Policy.

You may connect external AI assistants to your account through an interface (MCP). The connection is made solely at your instruction and can be disconnected at any time in Settings. What a connected assistant does with the data it receives is outside our control and governed by that provider's terms; Utably is not a party to that relationship. Changes a connected assistant makes on your behalf count as your input. We do not warrant that third-party interfaces remain available or unchanged and may discontinue the interface on 30 days' notice. Your statutory rights and Section 8 remain unaffected.

You agree not to use the Service to: • Violate any applicable law or regulation • Provide false or misleading information • Impersonate any person or entity • Harass, abuse, or harm another person • Interfere with or disrupt the Service • Attempt to gain unauthorized access to our systems • Use automated means to access the Service without permission • Resell or commercially redistribute the Service • Create content for third parties at scale without authorization

We reserve the right to suspend or terminate accounts that violate these terms.

For consumer contracts to which Sections 327 et seq. of the German Civil Code apply, the statutory warranty rights for digital products apply. Beyond this, we give no guarantee in the legal sense.

WE DO NOT REPRESENT THAT: • The Service will meet your requirements • The Service will be uninterrupted, secure, or error-free • AI-generated content will be accurate or suitable • Use of the Service will result in employment or career success

The personality assessment provided by Utably is based on the Big Five (OCEAN) personality model and is intended for self-reflection and personal development only. This is NOT a clinical psychological assessment and should not be used for medical or diagnostic purposes.

The Document Check feature reviews your application documents and provides suggestions on structure, completeness, and presentation. Its feedback is based on common best practices, is provided for guidance only, and does not guarantee any particular outcome with employers or recruiting systems. Document Check uses AI and constitutes AI Content under Section 5.

Your statutory consumer rights that cannot be effectively excluded remain unaffected.

We are liable without limitation for damage caused intentionally or by gross negligence, for injury to life, body or health, under the German Product Liability Act (Produkthaftungsgesetz), and to the extent we have given a guarantee or fraudulently concealed a defect.

In cases of slight negligence we are liable only for the breach of essential contractual obligations (Kardinalpflichten), that is obligations whose fulfilment is essential to the proper performance of the contract and on whose observance you may regularly rely. In that case our liability is limited to the damage that is foreseeable and typical for this type of contract. Any further liability for slight negligence is excluded.

The above limitations also apply in favour of our legal representatives and agents (Erfüllungsgehilfen).

Nothing in these Terms affects your statutory rights as a consumer under applicable law, including the mandatory provisions of German and EU consumer protection law.

BY YOU: You may cancel your subscription at any time through your account settings, through the cancellation page at utably.com/cancel-subscription (no login required), in your Link account at app.link.com/recurring, or by contacting support; you may close your account at any time in your account settings. Cancellation takes effect at the end of the current billing period, and you retain access until then.

BY US (FOR CAUSE): We may suspend or terminate your access to the Service immediately, without prior notice, if: • You materially breach these Terms and, where the breach can be remedied, do not remedy it within a reasonable period after we have notified you (no prior notice is required if the breach is so serious that we cannot reasonably be expected to continue the contract) • You engage in fraudulent, abusive, or illegal activity • Your use poses a security risk to us or other users • We are required to do so by law or legal process • Your payment method fails and is not remedied within 7 days of notice

BY US (ORDINARY TERMINATION): We may terminate a subscription or a free account with effect from the end of the current billing period (for a free account: with effect from the end of the notice period) by giving at least 30 days' notice. We may discontinue the Service before the end of a paid billing period only where there is a legitimate reason for doing so, for example if we cease operations or a legal or technical requirement makes continued operation impossible; in that case the unused portion of your billing period is refunded to you through the merchant of record (Section 3, "Refunds"). Our right to terminate for cause remains unaffected.

DATA EXPORT: You may request export of your data before termination or account closure. We will honor such requests within 30 days where technically feasible. Data deletion after termination follows our Privacy Policy and data retention schedules.

In accordance with the GDPR storage limitation principle (Article 5(1)(e)), accounts that have been inactive for 360 consecutive days (approximately twelve months) are automatically and permanently deleted, along with all associated data.

DEFINITION OF INACTIVITY: An account is considered "inactive" when the account holder has not logged in to the Service AND does not have an active paid subscription. Cancelled subscriptions that remain inactive follow the same twelve-month deletion rule.

EXCEPTION FOR PAID SUBSCRIBERS: Accounts with an active paid subscription are never subject to automatic deletion, regardless of login activity. As long as your subscription remains active and payments are current, your account and all associated data are retained.

RESETTING THE INACTIVITY TIMER: Logging in to your account at any point resets the twelve-month inactivity timer. You do not need to take any other action beyond signing in to prevent automatic deletion.

NOTIFICATION SCHEDULE: Before any automatic deletion occurs, we will notify you at the following intervals: • Month 10 of inactivity: First warning email informing you that your account will be deleted in approximately two months if you do not log in • Month 11 of inactivity: Second reminder email informing you that your account will be deleted in approximately one month • One week before deletion (approximately Month 11.75): Final notice email informing you that your account will be deleted in seven days

All notification emails are sent to the email address associated with your account. It is your responsibility to ensure your email address is current.

WHAT GETS DELETED: Upon automatic deletion, the following data is permanently and irreversibly removed: • Your authentication account (Cognito user account) • All stored records associated with your account (user data, profile, settings, preferences, documents, and all content) • All files associated with your account (profile pictures, uploaded documents, and generated files) • Payment and billing data (deleted or anonymized in accordance with our payment processor's requirements) • Any other data associated with your unique user identifier

REQUESTING AN EXTENSION: If you are unable to log in but wish to retain your account, you may contact us at support@utably.com to request an extension of the inactivity period.

We strongly recommend exporting your data before any extended period of inactivity. Data deleted through automatic account deletion cannot be recovered.

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If you are a consumer, this choice of law applies only to the extent it does not deprive you of the protection of mandatory provisions of the law of your country of residence.

To the extent permitted by law, the place of jurisdiction for any disputes arising from these Terms is Leipzig, Germany, the registered seat of Utably UG (haftungsbeschränkt).

If you are a consumer residing in the European Union, you may also bring proceedings in your country of residence, and nothing in these Terms affects your right to rely on any mandatory consumer protection laws in your country of residence.

We may update these Terms to reflect changes in our Service or legal requirements. We will update the effective date and, for material changes, provide at least 30 days' notice via email or through the Service before the changes take effect.

If you are a paid subscriber and a material change adversely affects your rights, you may cancel your subscription before the change takes effect without penalty and the unused portion of your billing period is refunded to you through the merchant of record (Section 3, "Refunds").

Revised Terms apply to you only once you have expressly accepted them: the next time you sign in after a change, the Service shows you the revised Terms and asks for your agreement before you continue. If you do not agree, you can export your data and close your account; a paid plan then ends at the end of the current billing period as described above.

We may change the Service, including individual features, beyond what is necessary to keep it in conformity with the contract (Section 327r German Civil Code) where there is a valid reason for doing so: adapting the Service to a new technical environment or to changed third-party interfaces, changes in law or case law, security requirements, changes in the number of users, or the further development of the Service. Such changes never cause additional costs for you, and we inform you of them in a clear and comprehensible manner.

If a change more than insignificantly and adversely affects your ability to access or use the Service, we will inform you by email at least 30 days before the change takes effect, describing the change, when it applies, and your right to terminate. In that case you may terminate the contract free of charge within 30 days of receiving that information or of the change taking effect, whichever is later; the unused part of your current billing period is then refunded through the merchant of record (Section 3, "Refunds"). This right does not apply if we keep the previous version of the Service available to you at no additional cost.

This section also governs the discontinuation of individual features, including those described in Sections 5a to 5f. Your statutory warranty rights (Section 7) remain unaffected.

Utably UG (haftungsbeschränkt) Wuhlestraße 7a 12683 Berlin Germany

General inquiries: support@utably.com Privacy concerns: support@utably.com Legal matters: support@utably.com